Questions? We've got answers.
From insurance and cleaners to pricing and the postcodes we cover — everything you need to know about Dorman Cleaners, answered in plain English. No jargon, no small print.
Are your cleaners insured and vetted?
Yes. Every Dorman Cleaners cleaner is fully insured, DBS-checked, reference-verified and trained in-house before they ever enter your home or office.
Do you bring your own products and equipment?
Yes. We arrive with professional-grade equipment and eco-friendly, pet-safe products as standard. If you'd prefer we use your own products, just let us know.
Are you a family-run business or a big chain?
Definitely family-run. We're a small team based in Brixton, and you'll always deal with friendly people directly — never a call centre or outsourced booking line.
How long have you been cleaning in London?
We've completed 500+ cleans across the capital with a 4.9-star average rating. Today we clean homes, offices and tenancies across Brixton, Clapham, Streatham, Southwark and the rest of our London patch.
What cleaning services do you offer?
Home and domestic cleaning, office and commercial cleaning, end-of-tenancy cleans, deep and industrial cleaning, carpet and upholstery steam cleaning, and window and glass cleaning. Explore the full range on our services overview.
Can I book a one-off clean, or do you only do regular visits?
Both. We offer weekly, fortnightly and monthly schedules alongside one-off and spring cleans — whatever suits your routine. Regular visits simply work out cheaper per clean.
Can you clean at evenings or weekends?
Yes. Early morning, evening and weekend slots are available — particularly popular for office, tenancy and deep cleans when you want zero disruption during the working day.
Should I be at home during the clean?
It's completely up to you. Many regular clients provide secure key access so they can carry on with their day, while others prefer to be on site. We'll agree what works best when you book.
Can you use my own cleaning products?
Yes, on request. If you'd rather we use the products you already have, we'll happily work with your preferences — just mention it when you book.
How do I get a quote?
Request a free, no-obligation quote online or by phone. Tell us about your space and what you'd like cleaned, and we'll send a fixed price within one working day.
How is the price calculated?
For homes we quote on bedrooms, bathrooms and how often you'd like us. For offices we quote on size, scope and frequency. Either way, you get a clear fixed price in writing before we start.
Are there any hidden costs?
No. There are no hidden travel fees inside our core area, and products, equipment and VAT are all included in your quote. The price we agree is the price you pay.
Do I need a contract or minimum term?
No. Book as often or as little as you like, and cancel or amend any regular visit with simple notice — there are no long-term contracts, tie-ins or cancellation fees.
How and when do I pay?
We confirm your preferred payment method when you book. Regular plans are billed per visit (or per invoice if you prefer), so there are never surprise charges.
What if I need to cancel or reschedule?
Life happens — and it's fine. Just let us know in advance and we'll reschedule your visit at no extra cost. No fuss, no forms.
Are your cleaners DBS-checked and insured?
Yes. Every cleaner is DBS-checked, reference-verified, trained in-house and covered by our insurance — so you can hand over your keys with total confidence.
Will I get the same cleaner each visit?
Yes, wherever possible. We match you with a regular cleaner or team so they learn your home, your priorities and how you like things done — consistency you can rely on.
What happens if something is damaged?
We hope it never happens, but if it does, tell us within 24 hours and we'll make it right. Our cleaners are insured, and we're a small business that stands behind its work.
Are your products safe for pets and children?
Yes. We use eco-friendly, pet-safe products as standard, so your home stays safe for people, pets and the planet — tough on grime, gentle on everyone else.
Which areas of London do you cover?
We regularly clean across Brixton, Clapham, Stockwell, Vauxhall, Streatham, Balham, Peckham, Battersea, Westminster, Camberwell, Dulwich and Kensington. See every postcode on our areas page.
Do you charge a travel fee?
Not inside our core area — the quote we send is the price you pay. For further-flung postcodes, travel is included clearly in your upfront fixed quote, never added later.
Can you work anywhere in Greater London?
For regular and one-off cleans, yes. We travel across Greater London and will always be upfront with you about availability and any travel in your quote before you commit.
How do I reach someone directly?
Call or WhatsApp us on 07404 934168, email support@dormancleaners.co.uk, or send an enquiry through our contact page — a real person gets back to you within one working day.
Can I get a quote before I decide anything?
Absolutely. Quotes are always free and no-obligation. Tell us about your space and we'll send a fixed price in writing — whether you book or not, it's yours to keep.
Still have a question?
If you can't find the answer here, our team would love to help. Quotes are free and every enquiry gets a reply within one working day.
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